EZINE ARTICLES by DONNA

Public Speaking Presentation Techniques
Writing and Speaking  -  Published: August 22, 2011
Preparation, Presentation, Persuasion are the key ingredients when you are speaking to 10 or 500 people. Your audience will judge your presentation within 30 seconds; 55% by your body language, 38% the quality of your voice and 7% the words you say.

Business Results With Self-Talk
Self Improvement: Goal Setting  -  Published: September 1, 2011
You say you'll do something; you promise yourself to do it first chance but there is always something preventing you from achieving your goal. To achieve a life purpose takes more than words alone. It require that you use positive power words, set your goals, and decide on a course of action to fulfill your objective. Business or personal, the skills are identical. You condition your subconscious feelings and emotions to act in accord with your conscious action plan.

Powerful First Impressions Create Great Customer Service
Business: Customer Service  -  Published: September 13, 2011
In today's challenging business climate it is back to basics... with powerful first impressions for customer service. In the world of high-tech you can e-mail, fax, send and buy with the click of a mouse. When face to face with a real person, customer service and information is what people want today. Whether you are selling a product or promoting a service the client decides to do business with you or not within the first two minutes. A first impression consists of body language, voice inflection and the words you say.